Getting started
How do I sign in with Google or Microsoft?
How do I sign in with Google or Microsoft?
You can’t. Reyda uses email and password only. If you forgot your password, click Forgot password? on the sign-in page.
Reyda won't accept my email address when I sign up.
Reyda won't accept my email address when I sign up.
Reyda requires a work email address. Personal and disposable addresses, such as free webmail, are rejected. Use your company address.
I signed up but can't log in.
I signed up but can't log in.
Verify your email first. On the sign-in page, click Resend verification email if you can’t find the link.
I asked to join my company's workspace and nothing happened.
I asked to join my company's workspace and nothing happened.
An owner or admin must approve your request under Settings → Members → Members Request. While you wait, you can click Send Reminder. Reminders are limited; see Limits. See Invite your team.
Is there a mobile app?
Is there a mobile app?
No, but Reyda works in a mobile browser. The mobile navigation does not include Pipeline or Snippets, so use a desktop browser for those.
Emma
Why can't I use Emma?
Why can't I use Emma?
Viewers cannot use Emma. Ask an owner or admin to change your role to Editor. See Roles and permissions.
Is “Assistant” or “Reyda AI” different from Emma?
Is “Assistant” or “Reyda AI” different from Emma?
No, it’s the same Emma. On a computer, you open her with Open Emma at the bottom of the sidebar. On a phone, the menu item is called Assistant, and some screens call her “Reyda AI”.
Does Emma remember previous conversations?
Does Emma remember previous conversations?
Not yet. Each new conversation starts fresh, and Emma doesn’t see your other chats. She works from what is saved in your workspace, such as documents, Bid Rooms, the Library and your company profile. To continue an earlier conversation, open it from Previous chats. See Trust and limits. Put facts Emma should always use, such as your company overview, in the Library or Snippets.
Will Emma submit a bid or send something to a buyer without me?
Will Emma submit a bid or send something to a buyer without me?
Emma never submits a bid. That’s always yours to do on the buyer’s portal. Emails from her mailbox wait for your approval, unless an admin has allowed her to send on her own. Pricing, bid/no-bid and submission decisions always come back to you. See Questions and approvals.
Emma says my organization is out of credits.
Emma says my organization is out of credits.
An owner or admin can add credits in Settings → Usage & Limits or change plan in Settings → Plans. See Plans and credits.
Emma stated something I don't think is true.
Emma stated something I don't think is true.
Check the citation or the Sources panel to see where it came from. If a claim has no source, treat it as unverified and ask Emma for the evidence. See Sources and citations.
Can Emma work in Microsoft Teams?
Can Emma work in Microsoft Teams?
Not yet. You can work with Emma in Reyda and in Slack. See Coming soon.
Opportunities
My recommendations don't fit our business.
My recommendations don't fit our business.
Make your Interests more specific, check your CPV codes and set preferred countries and a value range. Click the thumbs-down icon (Not relevant) on bad matches and pick a reason. See Set up your company profile and How matching works.
I see “Updating your recommendations”.
I see “Updating your recommendations”.
Reyda is rebuilding your matches, for example after a profile change. Check back shortly.
I can't find a tender I know exists.
I can't find a tender I know exists.
Switch to Browse, search by title, buyer or reference, and clear your filters.
The Documents tab on a notice is empty.
The Documents tab on a notice is empty.
Click Fetch documents. If it fails, download the files from the portal and use Upload Document.
Pipeline and Bid Room
I can't generate proposed buyer questions.
I can't generate proposed buyer questions.
Generation needs the notice’s documents. Fetch or upload them first. AI features also need a paid plan once the free trial ends.
Where is the compliance matrix?
Where is the compliance matrix?
Ask Emma to run a compliance check in the Bid Room. The extracted requirements are on the Requirements tab. See Requirements.
I can't edit a PDF form.
I can't edit a PDF form.
Encrypted, XFA-based and signed PDFs can’t be edited in Reyda. Ask the buyer for an editable version, or ask Emma to prepare the answers in a separate document.
Can a subcontractor see our Bid Room?
Can a subcontractor see our Bid Room?
Only if you share it. Use Share to invite them as a guest with Viewer or Editor access. Guests see only what you share. See Sharing and guests.
Notifications and settings
I can't find Settings → Notifications or Plans.
I can't find Settings → Notifications or Plans.
Most settings tabs are for owners and admins. Other members see Preferences and Integrations only.
I want the briefing by email, but Email is greyed out.
I want the briefing by email, but Email is greyed out.
Email delivery needs Emma’s mailbox to be set up. Choose Slack instead, or ask an admin to set up the mailbox. See Notifications.
My opportunity briefing has nothing in it.
My opportunity briefing has nothing in it.
The briefing only includes opportunities Emma has qualified for your company that haven’t been briefed yet. If there is nothing new, it sends nothing. See Opportunity briefing.
Can routines send results by email or Teams?
Can routines send results by email or Teams?
Not yet. Results appear in chat and can be copied to Slack. See Coming soon and Routines.
Still stuck? Ask Emma in the chat pane. She can see the page you are on and often explains what is blocking
you. For anything else, email support@reyda.ai. See Get help.